Job Objective
The Processing Officer is responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen immigration or career pathway. This role involves a balance of client-facing communication and backend processing, requiring strong organizational skills, attention to detail, and the ability to handle high call volumes while maintaining quality standards.
Specific responsibilities:
- Responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen pathway.
- Initiate introductory calls with newly assigned clients within 24 hours.
- Provide an overview of the process and set clear expectations.
- Send a welcome email with call summary and document checklist.
- Connect with 20–25 clients daily via calls to provide updates and maintain engagement.
- Maintain high call quality standards, ensuring professionalism, clarity, and empathy.
- Record call notes and update CRM/processing systems promptly.
- Receive, review, and verify client documents for completeness and accuracy.
- Conduct pre-screening calls to validate client details and pathway alignment.
- Flag discrepancies or missing information and coordinate with the submission team for occupation demand verification.
- Prepare detailed evaluation summaries of client eligibility, qualifications, and occupational fit.
- Recommend suitable occupations/countries based on opportunities.
- Finalize evaluations within one week of client sign-up.
- Share validated profiles with Resume Marketing team for CV preparation.
- Conduct mock interviews to prepare clients for employer interactions.
- Track resume marketing activities including submissions, follow-ups, and employer responses.
- Provide clients with updates every 10 days on progress, responses, and feedback.
- Maintain accurate records of client interactions, evaluations, and submissions.
- Escalate delays, risks, or process gaps to management promptly.
- Prepare Strategy Reports (post-service validity) with insights, challenges, and recommendations.
- Prepare Final Reports (end of service validity) summarizing the complete client journey and outcomes.
- Strong communication skills with ability to handle high call volumes.
- Proven ability to maintain professional call quality (tone, clarity, empathy).
- Attention to detail and accuracy in documentation.
- Ability to manage 20–25 client calls daily alongside backend processing tasks.
- Strong time management and multitasking ability.
- Knowledge of compliance standards, documentation processes, and data protection policies.
- Understanding of work visa processes for Ireland, USA, Spain, Luxembourg, Turkey, and UAE.
- Problem-solving, escalation handling, and reporting skills.
- Familiarity with international recruitment or immigration processes is an advantage.
KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES
- Processing Head Clients
- Processing Manager
- Processing Team
- HR team
